Terms & Conditions

Welcome to Emicakes (S) Pte Ltd ("Emicakes", "we", "us", or "our").

These Terms and Conditions ("Terms") govern your access to and use of the Emicakes website ("Website") and any products or services provided therein. By accessing this Website or placing an order, you agree to be legally bound by these Terms. If you do not agree to these Terms of Use, please do not use this Site. These Terms of Use may be changed from time to time. All changes will be posted on this page, and your use of this Site after such changes have been posted will constitute your agreement to the modified Terms of Use and all of the changes.

Proprietary Rights

All content found on this Website, including but not limited to text, graphics, images, logos, design, audio, video and software, is the property of Emicakes Pte Ltd or its content providers and is protected by applicable intellectual property laws. No part of this Website may be copied, reproduced, published, repurposed, distributed or modified in any manner without the prior written consent of Emicakes. Unauthorised use of any such content may give rise to a claim for damages and/or constitute a criminal offence.

 

Restrictions on Use of Content

You may access and use the Website solely for personal and non-commercial purposes. You must not use the Website or its content for any activity that is unlawful, fraudulent, misleading, defamatory or harmful. Any attempt to tamper with, gain unauthorised access to, or interfere with the proper working of the Website, its servers or its security features is strictly prohibited. You also agree not to engage in the automated collection of data from this Website or attempt to extract data through scraping, data mining or other similar practices.

 

Privacy Statement

Emicakes respects your privacy and is committed to safeguarding the personal data you provide to us. Personal data collected from you, such as your name, contact details, and delivery preferences, will be used only for the purpose for which it was collected — including the processing and fulfilment of your orders, managing customer service enquiries, and where applicable, communicating promotional information with your prior consent. Emicakes will not sell, rent, or disclose your personal data to third parties except as required by law or where necessary to provide our services (such as to delivery agents or payment processors). Our data handling practices are fully compliant with the Personal Data Protection Act 2012 of Singapore.

 

Personal Data Protection (PDPA) Compliance

By accessing this Website or providing your personal data to Emicakes, you consent to the collection, use, and disclosure of your personal data in accordance with the PDPA and our internal data protection policy. You may, at any time, request access to your personal data, seek correction of any inaccuracies, or withdraw your consent to any use or disclosure of your data by contacting our Data Protection Officer at pdpa@emicakes.com.sg. Emicakes takes reasonable measures to ensure the security of all personal data and to prevent any unauthorised access or misuse.

 

Disclaimer of Warranties and Limitation of Liability

This Website and all information, content and materials provided herein are made available on an "as is" and "as available" basis. Emicakes makes no representations or warranties of any kind, whether express or implied, as to the accuracy, completeness, reliability or fitness for a particular purpose of the Website or the information provided. To the fullest extent permitted by law, Emicakes disclaims any and all liability for damages of any kind arising from your use of the Website, including but not limited to direct, indirect, incidental, punitive or consequential loss, loss of profits, data or business opportunity, whether in contract, tort or otherwise. Emicakes does not guarantee that access to the Website will be uninterrupted, secure or free from viruses or other harmful components.

 

Communications

By communicating with Emicakes through this Website, email, telephone or other channels, you consent to receiving communications from us electronically where appropriate. Such communications may include order confirmations, service messages, or marketing content where consent has been given. All notices or documents sent electronically by Emicakes shall satisfy any legal requirement for written communication. You may withdraw your consent to receive marketing emails at any time by following the unsubscribe instructions contained within our messages or by contacting our customer service team.

 

Delivery

Delivery is available across most areas in Singapore with a minimum order value of SGD 40. Orders must be placed at least three working days in advance. Orders above SGD 100 qualify for free delivery to one location. A delivery fee of SGD 10 applies to orders below this amount.

Deliveries are made daily between 9.00 am and 6.00 pm, including weekends and public holidays. Customers may choose either an AM (9.00 am – 3.00 pm) or PM (12.00 pm – 6.00 pm) delivery slot at no additional charge. A specific two-hour delivery window may be requested for an additional fee of SGD 30, subject to availability.

Emicakes does not deliver to restricted or high-security locations such as Changi Airport, Jurong Island, Sentosa, Marina Bay Sands, military premises, hospitals, or shopping malls, parks, beach and nature reserve areas. Delivery to Tuas and selected areas in Jurong will incur a surcharge of SGD 20.

If delivery is unsuccessful due to recipient unavailability or incorrect address details, the order will be redirected to the nearest Emicakes outlet. Re-delivery may be arranged at an additional fee of SGD 30. Redirection of delivery after dispatch is subject to the same surcharge and driver availability.

Emicakes shall not be held responsible for any delivery delays arising from weather, traffic conditions, or other events beyond our control. During festive seasons, deliveries will be scheduled within the standard 9.00 am to 6.00 pm window, and time-specific requests may not be honoured.

Customers are responsible for providing accurate and complete delivery instructions when placing their orders.

 

Order Amendment, Cancellation, and Refund

Delivery details may be amended at least 48 hours before delivery, subject to availability and at Emicakes' discretion. Amendments requested after this period may not be accepted, particularly if the order has entered production or dispatch stages.

Paid orders cannot be cancelled under circumstances. Refunds will not be entertained for mistyped or unused promotional codes, customer errors, personal taste preferences, late delivery due to factors beyond our control and change of mind after the order is placed.

Refunds will be considered solely in cases where Emicakes has failed to deliver the order as agreed or where the product is defective. Requests for refunds must be submitted within three (3) working days of delivery, accompanied by relevant proof such as photographs or receipts.

All approved refunds will be processed using the method of payment determined by Emicakes.